Refund Policy

Except where required by applicable law or expressly stated otherwise before purchase, sales of digital products are final once delivery has begun or the purchased value has been exposed to the customer. This includes revealing or assigning a unique license key, issuing a generated license, granting access to a private file, activating an entitlement, completing an external or manual digital delivery, or otherwise making the purchased digital value available for use.

We use this rule because many digital products cannot be reliably returned after disclosure. A revealed key may remain usable even after a refund, may not be revocable by us, and often cannot safely be placed back into inventory or sold to another customer.

We normally do not provide refunds for buyer's remorse, accidental purchases, no-longer-needed purchases, finding a lower price elsewhere, or similar change-of-mind reasons after digital delivery has begun or a key, license, file, entitlement, or other non-returnable digital benefit has been made available.

Before payment, review the product, edition, platform, region, compatibility, quantity, duration, renewal terms, and any other product-specific requirements shown on the product or checkout page.

A refund, replacement, correction, or other appropriate remedy may be considered where:

• you were charged more than once for the same intended purchase;
• payment succeeded but we are unable to deliver the purchased product;
• a supplied key or license is invalid through no fault of the customer and a working replacement cannot reasonably be provided;
• the product is materially different from the description presented at purchase and the issue cannot reasonably be corrected;
• an incorrect amount was captured because of a store or payment-processing error; or
• a refund, cancellation, withdrawal, or other remedy is required by law applicable to the transaction.

If a delivered key or generated license does not work, contact Support before publishing, sharing, transferring, or repeatedly attempting to activate it. We may ask for reasonable evidence needed to diagnose the issue and verify that it was not caused by an unsupported platform, wrong edition, regional restriction disclosed before purchase, prior use by the customer, or another condition outside our control.

Where a valid replacement or correction is available, we may provide that remedy instead of a refund. A disclosed key is never treated as ordinary unused inventory merely because a refund was requested.

A successful private-file entitlement or other digital-access grant is treated as digital delivery. If an authorized download or access grant fails because of our systems, contact Support so we can restore access or provide another appropriate remedy. Deleting a successfully delivered file from your own device does not by itself create a refund right.

Canceling a subscription normally stops a future renewal according to the provider and product terms shown for that subscription. Cancellation does not automatically refund an already paid billing period unless the applicable product terms, payment provider rules, or law require it.

If you believe a renewal was duplicated, incorrectly charged, or processed after an effective cancellation, submit it through Support for review.

At checkout we may ask you to expressly request immediate digital fulfillment and acknowledge that, once performance begins, a statutory cooling-off, withdrawal, or cancellation right may be lost where applicable law permits that result. We do not rely on that acknowledgement beyond what the law applicable to the transaction allows.

Nothing in this policy attempts to waive a right that cannot legally be waived. If mandatory law gives you a remedy despite digital delivery, that mandatory rule controls.

We may refuse a discretionary refund where there is reasonable evidence of fraud, abuse, unauthorized redistribution, deceptive claims, account sharing intended to obtain multiple benefits, or an attempt to retain both a usable digital product and the returned funds. This does not remove a mandatory legal remedy.

If a payment dispute or chargeback is opened, the payment provider may control the investigation and timeline. We may submit relevant transaction, consent, delivery, reveal, download, activation, and support records to the provider as evidence while protecting unrelated private information.

Submit the request through account Support and identify the order. Do not post order details, payment information, license keys, or private download information in public Discord channels.

We may ask for information reasonably necessary to verify account ownership, investigate the product or payment issue, prevent fraud, and determine whether the digital item was delivered, revealed, downloaded, activated, or otherwise used.

If a refund is approved, it is generally returned through the original supported payment route where possible. Processing time can depend on the provider, network, payment method, and financial institution. A refund is not represented as complete until its payment state is confirmed.